Privacy Policy

Belle Bouquets LLC ("Belle Bouquets," "we," "us," or "our") operates belleoftheballbouquets.com and provides custom wedding and event floral design services. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and how you can contact us about your privacy choices.

This policy applies to this website, quote requests, consultation communications, proposals, invoices, payments, delivery coordination, and related customer service.

When you request a quote, contact us, approve a proposal, or place an order, we may collect your name, email address, phone number, event date, event type, venue or delivery location, floral preferences, budget, guest count, message details, proposal details, billing details, and payment status.

We collect only the information reasonably needed to respond to your request, prepare a quotation, confirm and fulfill the order, provide support, and keep required business records.

Approved order payments may be processed through Stripe-hosted payment pages. We may receive limited transaction details such as payment status, amount, date, customer name, contact details, billing information, receipt information, and dispute or refund status.

Card details are entered with Stripe. We do not receive or store full payment card numbers, card security codes, or full bank account numbers on our own website servers.

Like most websites, our site may collect basic technical information such as IP address, browser type, device type, pages viewed, referring page, approximate location derived from IP address, and timestamps. This information helps operate the site, protect against abuse, troubleshoot errors, and understand site performance.

At launch, this site is designed as a marketing and inquiry site and does not require customer accounts. If analytics, advertising, chat, scheduling, or other tools are added later, this policy and the Cookie Policy should be updated before those tools are enabled.

This website uses Termly as its consent management platform. Termly presents region-aware notices, stores browser-level choices, and uses AutoBlocker to prevent non-essential technologies from loading before the applicable choice permits them.

You can reopen Termly's preference center at any time through Cookie Settings in the footer. Available categories and choices may vary by region and by the technologies actually used on the site.

This site does not currently use targeted advertising or sell personal information. If those practices change, we will update our disclosures and configure the applicable opt-out controls before enabling them.

We use personal information for the following purposes:

• Responding to inquiries and checking availability for event dates.
• Preparing consultations, proposals, invoices, order records, and design notes.
• Processing approved order payments, refunds, disputes, and receipts.
• Delivering and setting up florals, coordinating with venues or event contacts, and providing customer support.
• Maintaining tax, accounting, legal, fraud-prevention, and security records.
• Improving our website, services, workflows, and customer communications.
• Sending service-related messages and, only where allowed, optional marketing communications that you can opt out of.

Where privacy laws require a legal basis, we process information because it is necessary to take steps at your request before entering into a contract, perform an approved proposal or order, comply with legal obligations, protect our legitimate business interests, prevent fraud, secure the website, or because you gave consent.

You may withdraw consent for optional communications or non-essential cookies at any time, without affecting prior lawful processing.

We do not sell personal information. We share information only when needed for the purposes described in this policy, including with:

• Consent-management providers, including Termly, to present privacy choices, apply cookie controls, and maintain browser-level consent records.
• Payment, fraud-prevention, invoicing, receipt, and dispute-service providers.
• Website hosting, email, form, scheduling, storage, security, analytics, and customer-support providers.
• Venue contacts, delivery contacts, subcontractors, or event professionals when needed to fulfill a confirmed order.
• Tax, accounting, insurance, legal, banking, and professional advisors.
• Government, law-enforcement, or regulatory authorities when required by law or to protect rights, safety, and security.
• A successor organization if Belle Bouquets is involved in a merger, acquisition, restructuring, or sale of business assets.

We keep inquiry records for as long as reasonably needed to respond and follow up. Confirmed order, invoice, payment, tax, accounting, and dispute records may be kept for the period required by law and standard business recordkeeping practices.

Design notes, communications, and delivery records are kept only as long as needed for service delivery, customer support, legal compliance, and legitimate business purposes. When information is no longer needed, we delete it or de-identify it where practical.

When you make or change a choice, Termly may assign a random anonymous visitor ID and store the selected preferences, applicable region, policy or configuration version, and timestamp. The choice is associated with the browser rather than with a named customer account.

Termly maintains these consent records to apply and demonstrate browser-level choices. Belle Bouquets does not use the Termly visitor ID as an advertising identifier.

Depending on where you live, you may have the right to request access to personal information, correction, deletion, portability, restriction of processing, objection to certain processing, withdrawal of consent, or information about how your data is shared.

To make a request, contact us at hello@belleoftheballbouquets.com, call +1 (636) 324-1107, or write to 10227 Whitlock Dr, Overland, MO 63114, USA. We may need to verify your identity before responding. We aim to respond within the timeframe required by applicable law.

For California and other US state privacy laws, the categories of personal information we may collect include identifiers, customer records, commercial information, internet or network activity, approximate location derived from IP address, and inferences you choose to provide through event preferences.

We collect these categories for the business purposes described above. We do not sell personal information or use sensitive personal information to infer characteristics. If our practices change in a way that triggers an opt-out right, we will provide a clear choice mechanism before that change applies.

Belle Bouquets is based in the United States. If you access the site from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Where required, we rely on appropriate safeguards for cross-border transfers, such as contractual protections with service providers.

Our website and services are intended for adults planning events. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child provided personal information to us, contact us and we will take appropriate steps to delete it.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is perfectly secure, but we work to limit access, use reputable service providers, and avoid storing full payment card details on our own systems.

For more detail, see our Trust & Security page.

Questions about this Privacy Policy can be sent to hello@belleoftheballbouquets.com, by phone at +1 (636) 324-1107, or by mail to 10227 Whitlock Dr, Overland, MO 63114, USA.