Refund, Cancellation & Fulfillment Policy

This policy explains how payments, refunds, cancellations, rescheduling, delivery, pickup, returns, and fulfillment work for custom floral services. Your written quotation may include more specific terms for your event, and those specific terms control for that order.

Custom event florals are made to order, often require advance purchasing and allocated labor, and are perishable. For that reason, refund and cancellation terms differ from ordinary retail returns.

Submitting an inquiry does not create an order or require payment. We first send a written quotation showing the approved scope, total price in USD, payment deadline, and fulfillment details.

Unless the quotation states otherwise, the full approved amount must be paid through the Stripe-hosted payment page by the stated deadline and before sourcing, design work, delivery, setup, pickup, or release of the florals. An order is confirmed after the quotation is approved and payment is received.

If you need to cancel, contact us as soon as possible in writing. Refund eligibility depends on the quotation, the cancellation date, and what has already been purchased, designed, scheduled, allocated, or committed.

Amounts paid toward allocated labor, custom design work, special-order flowers, supplies, rentals, delivery, venue coordination, or other committed costs may be non-refundable. The closer the cancellation is to the event date, the more of the order is typically committed.

If you need to reschedule, contact us promptly. Where we have availability and the new date is workable, we will make reasonable efforts to move the order.

Rescheduling may affect pricing, flower availability, design, delivery fees, and deadlines. Additional payments may be required if costs increase or if materials have already been ordered.

In the rare event we cannot fulfill a confirmed order, we will notify you promptly. We may refund amounts paid for the portion of work not completed or not committed, or work with you on a reasonable alternative where possible.

We are not responsible for delays or inability to perform caused by events outside our control, but we will communicate promptly and act in good faith to reduce disruption.

Delivery and setup are available only when included in the proposal. Delivery timing, address, venue contact, access instructions, setup scope, parking/loading requirements, and any venue rules must be confirmed before the event.

Delivery fees, setup fees, transfer fees, teardown fees, pickup fees, venue access fees, or added labor charges may apply depending on scope and location. If no one is available to receive florals at the agreed time and place, additional waiting, redelivery, or pickup fees may apply.

If the proposal allows customer pickup, the pickup date, window, and location must be confirmed in advance. You are responsible for transporting florals safely after pickup.

Belle Bouquets is not responsible for damage, heat exposure, spills, breakage, or reduced freshness after a pickup order leaves our care.

Custom and perishable floral products are not returnable after delivery, setup, pickup, or transfer unless required by law or expressly agreed in writing.

If there is an issue with an order, contact us as soon as possible with photos and a description. We may offer a correction, replacement, partial refund, or other resolution at our discretion depending on the circumstances and timing.

Please report any damaged, missing, or incorrect item promptly on the event day or as soon as reasonably possible. Timely notice helps us investigate and, where practical, correct the issue.

We may request photos, venue confirmation, return of non-perishable items, or other documentation before issuing a refund or adjustment.

Belle Bouquets serves customers by appointment from Overland, Missouri. Delivery availability, eligible destinations, travel fees, and setup availability depend on the event location and must be confirmed in the proposal.

We do not knowingly accept orders that would require us to violate applicable law, venue rules, safety requirements, or trade restrictions.

To discuss a cancellation, refund, delivery, pickup, return, or fulfillment question, contact hello@belleoftheballbouquets.com, call +1 (636) 324-1107, or write to 10227 Whitlock Dr, Overland, MO 63114, USA.